Ginkgo Tea
Description
At Tea Life, we want you to love your tea — but if for any reason you're not satisfied, our returns policy has you covered.
We accept returns and replacements for the following product conditions:
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New (unused and in original condition)
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Slightly used
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Defective
You are welcome to request a refund or exchange within 90 days of purchase, as long as you provide proof of purchase.
Key Return Conditions:
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Returns are accepted even if the product is not defective, provided it is either new or slightly used.
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Refunds will be processed using the original payment method.
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Delivery fees are non-refundable.
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Refunds typically take 9–14 business days to appear in your nominated account, excluding any unforeseen delays.
How to Return
You can return items:
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In-store or
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By mail to our warehouse:
2/3 Kurrajong Rd, North St Marys, NSW, 2760
(Returns by appointment only during business hours)
This return policy applies to both Australian and United States customers.
Changed Your Mind?
Not vibing with the taste or simply changed your mind? No worries — contact us and we’ll do our best to sort out a solution that suits you.
Why buy online with Tea Life? What sets it apart?
We're not just another tea brand. Our goal is simple.
We focus on Australian produce and organic tea wherever possible.
- Quality: Australian standards impose strict quality control on packing and Hygeine.
- Freshness: We only pack our tea upon your order. Until that time, it's kept within the bulk of the loose leaf tea. This dramatically increases freshness and taste.
- Health: The full remedial powers, taste and aroma of our tea are unlocked due to our organic and fresh produce.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
