Our Returns policy is fairly generous and will accept returns or replacements for product conditions which are new and defective. if the item is new, slightly used or defective, we are happy to provide a refund or alternative exchange within 90 days of purchase, given you have proof of purchase. 

Refunds will be done on the original payment method stated on the proof of purchase for the returned product. Delivery fees are non refundable for returned products. The amount of time it takes to receive a refund once it is processed to your nominated card/account is approximately 9-14 business days after the date of the refund submission. This excludes any unforeseen circumstances.

We accept returns if you do return the product in-store or by mail to the address at the Tea Life warehouse at: 2/3 Kurrajong rd, North St Marys, NSW, 2760. Please note this is by appointment only and during the business operational hours.  Policy applies to Australian and United States customers. 

If change of mind or the taste isn't for you, please contact us and we'll also try to work something out.

Why buy online with Tea Life? What sets it apart?
We're not just another tea brand. Our goal is simple.
We focus on Australian produce and organic tea wherever possible.

• Quality: Australian standards impose strict quality control on packing and Hygeine.
• Freshness: We only pack our tea upon your order. Until that time, it's kept within the bulk of the loose leaf tea. This dramatically increases freshness and taste.
• Health: The full remedial powers, taste and aroma of our tea are unlocked due to our organic and fresh produce.